Privacy Policy


AusJourney is committed to complying with the Australian Privacy Principles as detailed in the Privacy Act 1988. This Privacy Policy outlines how we may collect, use, hold, disclose and otherwise handle personal information in the course of our operations.

Personal Information

By ‘personal information’, we mean information or an opinion about an identifiable individual or an individual whose identity can be reasonable ascertained. This includes information we have collected from schools, other organisations, students and parents. It should be noted that where information is given by a guardian on behalf of a child that this information is treated as if it had been received from that child and the privacy of the information provided is therefore protected in the same way as for an individual. Generally, the kinds of personal information AusJourney collects are: • contact and identification information such as name, address, telephone number, email address and date of birth; • emergency contact details and next of kin; • banking and credit card details; • sensitive information (e.g. information about health, dietary requirements, injuries, medical history, specific conditions, criminal record) which will only be collected with the consent of the individual; • where it concerns an application for a position with AusJourney, information about an individual’s education and work history, qualifications and skills, and the opinions of others about work performance; and • other information required for AusJourney’s functions and activities. In some circumstances AusJourney may also hold other personal information provided by an individual.

How does AusJourney Collect Personal Information?

Personal information will be collected directly by an individual who: • completes an online or hard copy form in relation to AusJourney services; • in the course of applying for a position with AusJourney, completes an application for employment form or submits a resume, either online or in hard copy, and/or attends an interview; and • otherwise provides AusJourney with personal information in person or via telephone, email, sms, fax, post or other means, whether at AusJourney’s request or through an individual’s own initiative. Personal information may also be collected from a source other than directly from an individual, such as from: • educational organisations, e.g. a school or from a child’s school; • family members and relatives (e.g. parents); • community groups and religious organisations; • an individual’s employer or the organisation that an individual works with; • sporting groups; • external recruitment agencies and background screening providers; • for recruitment purposes, from any of former or current employers and work colleagues, professional associations, registration bodies and educational institutions; and • agencies that undertake criminal history checks and working with children checks. Generally, AusJourney will only collect personal information from sources other than an individual if it is unreasonable or impracticable to collect the personal information from that individual.

Why does AusJourney need personal information

AusJourney collects, holds, uses and discloses personal information where it is reasonably necessary for the purposes of carrying out its functions and activities, including: • booking, organising and administering outdoor experiences for school students and community members, including assessing accommodation needs, catering requirements, and the like; • responding to health-related or dietary incidents that may arise; • conducting risk assessments and hazard identification; • accounting, billing and other internal administrative purposes; • assessing an application for employment with AusJourney or otherwise for the purpose of engaging an individual as a contractor or consultant; and • any other legal requirement. AusJourney may also use personal information for purposes related to the above purposes and for which an individual would reasonably expect AusJourney to do so in the circumstances, or where that individual has consented, or the use is otherwise in accordance with law. An individual is under no obligation to provide personal information to AusJourney. However, without certain information from that individual, AusJourney may not be able to provide its services. (For example, failing to provide certain information may preclude participation in Adventurous Journeys, camps or activities organised and administered by AusJourney, or in a recruitment context, may limit our ability to consider that individual for employment.)

Disclosure of personal information

AusJourney discloses personal information for the purpose for which we collect it. Generally, AusJourney will only disclose personal information for a purpose set out above. This may include disclosing personal information to: • third parties engaged to perform administrative or other business management functions; • AusJourney’s subcontractors, including activity specialists, venue owners, catering contractors, IT contractors and database designers; • doctors, hospital and/or police in the event of an emergency incident involving an individual; • AusJourney’s professional advisors and consultants; • insurance providers; • where an individual is applying for a position with AusJourney, referees, former employers and colleagues, and relevant bodies that conduct background checks; • any other entity with the individual’s consent, or to whom disclosure is required or authorised by law. AusJourney’s disclosures of personal information to third parties are made on a confidential basis or otherwise in accordance with law. AusJourney may also disclose personal information with an individual’s consent or if disclosure is required or authorised by law. As AusJourney is committed to protecting the privacy of individuals, we will view unauthorised disclosure or access to personal information by our employees, contractors or agents as a serious breach of this policy. Appropriate action (which may include disciplinary or legal action) will be taken in such cases.

Direct Marketing

AusJourney may use and disclose personal information in order to inform an individual of services that may be of interest. In the event an individual does not wish to receive such communications, that individual can opt-out by contacting AusJourney via the contact details set out below or through any opt-out mechanism contained in a marketing communication.

Security of personal information

AusJourney takes reasonable steps to ensure that the personal information it holds is protected from misuse, interference and loss and from unauthorised access, modification or disclosure. AusJourney holds personal information in both hard copy and electronic forms in secure databases on secure premises, accessible only by authorised staff. AusJourney will destroy or de-identify personal information in circumstances where it is no longer required, unless AusJourney is otherwise required or authorised by law to retain the information.

How to access and correct an individual's personal information

AusJourney takes steps reasonable in the circumstances to ensure personal information it holds is accurate, up-to-date, complete, relevant and not misleading. Under the Act, an individual has a right to access and seek correction of that individual’s personal information that is collected and held by AusJourney. If at any time an individual would like to access or correct the personal information that AusJourney holds about that individual or more information on AusJourney’s approach to privacy is sought, please contact AusJourney’s Director on the details set out below. AusJourney will grant access to the extent required or authorised by the Act or other law and take steps reasonable in the circumstances to correct personal information where necessary and appropriate. To obtain access to an individual’s personal information: • That individual will need to provide proof of identity to ensure that personal information is provided only to the correct individuals and that the privacy of others is protected; and • AusJourney requests that the individual is reasonably specific about the information required. If AusJourney refuses a request to access or correct personal information, AusJourney will provide written reasons for the refusal and details of complaint mechanisms. AusJourney will also take steps reasonable in the circumstance to provide access in a manner that meets the individual’s needs and the needs of AusJourney. AusJourney will endeavour to respond to requests to access or correct personal information within 30 days from the date of the request.

how to contact us

For further information or enquiries regarding personal information, or if an individual would like to opt-out of receiving any promotional or marketing communications, please contact AusJourney at

Privacy Complaints

Please direct all privacy complaints to the Director of AusJourney. At all times, privacy complaints: • will be treated seriously; • will be dealt with promptly; • will be dealt with in a confidential manner; and • will not affect existing obligations or affect the commercial arrangements between an individual and AusJourney. AusJourney’s Director will commence an investigation into each complaint. The individual concerned will be informed of the outcome of the complaint following completion of the investigation. In the event that an individual is dissatisfied with the outcome of the complaint, it can be referred to the Office of the Australian Information Commissioner.

Availability and Review

AusJourney will make its policy available on request and will provide access to this policy on our website. This policy may be amended from time to time at the discretion of AusJourney and does not form part of the employment contracts of AusJourney employees.